Ecopact is a waste-free grocery store coming to Inner-West Melbourne. We are aiming to provide a full range of products in order to facilitate your basic weekly needs. If you have questions that aren't answered here - please reach out and we will get back to you as soon as possible.
How do you sell products without packaging?
We offer a swap over service where you give us your (clean) jars and we will provide you sterilized jars in exchange, the weight of these jars will be subtracted from the weight of the products you are purchasing. You are also able to bring your own jar/bag/container. Additionally, we provide paper packaging at a low cost (but if possible please reuse your paper packaging as paper is very resource intensive to make!)
What’s your return policy?
Because our products are sold in a bulk format we do not refund or exchange on change of mind (the risk of contamination is too great); however, we take our products and services quality seriously - if any of our products do not meet your expectations for quality or freshness we will refund you, just pop on in - We promise not to bite.
Do you offer online orders?
At this stage no, our first priority is reducing the amount of packaging used in purchasing grocery stores. We are investigating the potential for a service where we drop off deliveries and pick up empty jars - if you are interested in this let us know and we will keep you in the loop if it goes from being a wild dream to a beautiful reality.
Do you have customer service?
We pride ourselves in our service, please contact us using the above contact us link, or on firstname.lastname@example.org and we will get back to you as soon as possible.